After an accident, they were helpful, pleasant and speedy
Five weeks ago, my daughter was involved in a car accident. Her insurer, Liverpool Victoria (LV=) were first class throughout, from collection of the car to assessment to final settlement.
Their approach was helpful, pleasant, speedy, and personal, and throughout their approach helped mitigate what was a very upsetting incident for her. CA, Chorley
We are seeing a lot of complaints about car insurance so it is nice to report a happy customer for a change. So well done to LV= for bucking the trend.
We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Brignall & King, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number
Source: http://www.guardian.co.uk/money/2011/sep/30/car-insurance-lv-complaints-helpful
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