Mysterious instructions from Santander left my account short ? and I was charged for the 'service'
I had a cheque for �150 to pay into my Santander current account. The bank told me make out a cheque to myself for �150 and post it to their offices. It struck me as strange. But a credit for �300 appeared in my account and, four days later, a debit for �150. The procedure appeared to work. So, when I had another �150 to pay in, I did exactly the same and sent two �150 cheques. But this time there was no credit for �150, just a debit. Then I received a copy of my own cheque in the post, which I hadn't asked for, and was charged �4 for it. My account is still �300 short. AG, Bridgwater, Somerset
Santander is as mystified as me about the ridiculous advice you received. It confirms that you can post the cheques directly with a deposit slip from the local branch. It has restored �300 to your account, refunded the �4 charge and sent �50 as a goodwill gesture.
You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.
Source: http://www.guardian.co.uk/money/2011/sep/17/santander-cheque-account
The US embassy cables Tesco Liverpool New Castle United Cricket World Cup 2018
No comments:
Post a Comment