Insurance company still owes me �183 overpaid on my policy has not yet returned my no-claims bonus
Last October a driver reversed into my car, which needed a new door as a result. No one was injured, the driver accepted liability and the claim was straightforward. The repair bill has been paid. The problem arose when I renewed my insurance with Liverpool Victoria (LV=) through the broker, Insurance Factory.
I was quoted �329 if my no-claims bonus had been preserved but at that time my status was "accident pending" and there was no option but to reinsure without my no-claims bonus and pay �512. I was told I would get a refund of the difference, �183, and have my no-claims status reinstated. Despite hours on the phone to both companies, this still hasn't happened. MY, Totnes, Devon
When LV= told you the claim had been closed it should also have let the Insurance Factory know the situation.
LV= blames a system error for failing to send that letter, which resulted in confusion between the two companies.
LV= has now contacted the Insurance Factory to confirm your claim has been closed and that it should reinstate your no-claims discount. The Insurance Factory has since confirmed to you that the refund will shortly arrive. LV= is sending you a hamper to apologise.
You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.
Source: http://www.guardian.co.uk/money/2011/feb/06/car-insurance-refund-no-claims
Andy Flower Wolverhampton Wanderers The FA Lloyds Banking Group Supermarkets Sepp Blatter
No comments:
Post a Comment