I gave some garments to them for alteration and now the store is closed
I got some vouchers for my favourite clothes shop, Sisley, at Christmas and spent them in the sales. I was very pleased with my purchases, though two pairs of trousers needed to be taken up so I took them back into the store and was told they would call me when they were ready.
After a week, I tried to call the store. I did this many times, and there was no answer. So I drove in especially at the weekend only to find that the store has closed down. I've tried to contact the London store and also emailed head office in Italy, and also the Benetton group, which owns Sisley. I have had no response.
Will I see my trousers again? LH, Cambridge
Sisley runs its branches as a franchise so, although the brand has not gone into administration, the Cambridge store has. As a result, Benetton says it has no way of retrieving your clothes. Instead, it has offered you various options, including a replacement for both pairs, plus alterations, a new suit (one pair were part of a suit) or a full refund including expenses.
You decided to go for a full refund of �79.98, plus postal costs.
We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number
Source: http://www.guardian.co.uk/money/2012/feb/03/sisley-benetton-alterations
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